Grievance Redressal

Last updated: 24 October 2026 · Version 2026-10-draft-1

We want to fix problems quickly and fairly. This page explains how to raise a complaint about Chal Buddy, including complaints under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023.

Grievance Officer

How to raise a complaint

1. Use Help → Report a problem in the app or web app, or email the Grievance Officer.
2. Tell us your name, the mobile number on your account, the booking (if any) and what happened. Attach screenshots if they help.
3. You will receive a complaint reference number.

What happens next

• We acknowledge every complaint within 24 hours.
• We resolve it within 15 days of receiving it, and tell you the outcome and the reason.
• A complaint about content that shows a person in a private or intimate state, or that impersonates someone, is acted on within 24 hours, as the law requires.
• Safety emergencies are handled straight away by our safety team. If you are in danger, call 112 first.

If you are not satisfied

• For privacy complaints you may approach the Data Protection Board of India after using this process.
• For consumer complaints you may approach the National Consumer Helpline (1915) or the consumer commission with jurisdiction.

We keep a record of every complaint and its outcome, as the law requires.